Help
Sparks Provider support
Tell us what you were trying to do and what happened. We will help you find the safest next step without asking for passwords or private support records by email.
Contact us
Email support
Include your organisation name, the screen you were using and a short description of the problem. A screenshot is useful only after names, addresses, health information and other private details have been covered or removed.
Never send a password, one-time code, recovery information, API key or full participant record. We will ask for a safer verification path if it is needed.
Common help
- Cannot sign in: use Forgot password from the sign-in screen. Contact support if the reset or sign-in email does not arrive.
- App-store purchase: use Restore Purchases in the iOS or Android app if an existing purchase is not recognised. Apple or Google manages the applicable store billing, cancellation and refund decisions.
- Existing web plan: contact us before buying an app-store subscription for the same organisation. App-store and Stripe purchases are separate and are not automatically combined.
- Upload problem: tell us whether you used the camera, photo library or Files and quote the calm error shown by the app. Do not attach the private document to an ordinary email.
- Privacy request: read the Privacy Policy or follow the account deletion instructions.
Safety and urgent issues
Sparks Provider support is not an emergency service. Follow your organisation’s incident and escalation process. If someone is in immediate danger in Australia, call 000.
If you believe an account or record has been accessed without permission, email us promptly with the affected account email and the approximate time. Do not email the exposed record itself.
Service information
Sparks Provider is provided by Sparks Support Pty Ltd (ABN 93 669 152 103). Read the Terms of Use for service and subscription conditions.
This is general information, not financial or NDIS advice.